Haul Out and Launch Scheduling

Take a number.

The haul out and launch scheduling is quite frankly the most disorganized and customer unfriendly event of both the start and the end of every season. It automatically begins and ends the season by leaving a foul taste in OHM boater's mouths.

Boaters can't launch on their timetable as in every other privately run marina, they must haul out and launch on OHM staff schedule. This policy is as odds with every customer. This is a service business. Give us a break OHM.

Want to launch your boat early and get a jump on the season? Sorry we can't do that. Take a number. If you have not booked months and months in advance you are going to have to wait.

Every other privately run marina on the planet hires extra staff to handle the extra work at launch and haul out time. One boater informed us that he called OHM to schedule an early haul out (he was going out of country) but was not on the list. When he asked if he could pay an extra charge to have staff work over time to pull his boat, this was the response:

"We've had union grievances about some workers getting overtime so you will have to wait in line". Of course he will, he'll just drop everything in his life and work around OHM's schedule. No Problem.

So basically, you can interpret OHM's response as, some OHM workers are willing to work over time to accommodate customer service requests but the union is dictating that every customer get treated with equal contempt. Only at OHM.

What is OHM's throughput (boats lifted and blocked, fall, or lifted and launched, spring)? We estimate is no more than 8 to 15 per day, tops. Other marinas we checked with, hire extra staff and their throughput is double, triple or quadruple that. What does it translate to? Of course, the higher the throughput, the better able the marina is to work around the customer's schedules, not the other way around. What a concept.

When we as boaters enevitably share these stories with other boaters at other marinas the reaction is priceless. Nobody can believe that in this day and age that a service business can actually get away with sticking it to their customer base as only OHM management knows how to do.