The following is a recent response from one of our readers. We couldn't have said it better ourselves:
"This forum has been born out of the frustration of hundreds of OHM boat slip renters who have experienced the exceptionally poor customer service provided by the OHM on site management.
For over 10 years even with a change in managers this staff is confrontational, disrespectful and rude to virtually every boat owner that has a question or a need for support. Draconian methods of administration enforcement such as access cards being blocked and ridiculous methods of slip registration terms are the tools that this management utilizes to alienate their client base.
Everyone who has a year or more experience with the OHM management has a “you will not believe this” story about being abused by the OHM on site management and you could fill the Rogers Centre with people who have a profound dislike for the services provided.
How does this poor service persist?? It is very simple , the Port Authority the governing body for the OHM have little to no “position awareness” of the poor service and don’t understand the value of the OHM asset as a marina destination and money generator. Add to this a union environment where yard staff cannot be terminated for poor service and or theft and you have the primordial soup for profound poor service.
What should be done??
First the Board of the Port Authority needs to receive hundreds of formal complaints about the current OHM management, so let’s all deliver a united voice!
Second, the management needs to be replaced with new management from the private sector with deep and successful experience in marina management.
The OHM represents a million dollar location with wonderful docks and a unique environment nestled within the Leslie Street Spit. Sadly this treasure is managed by perhaps Canada’s worst customer service on site marine management. Without the union job security blanket these people enjoy, they would not last a week in the private sector service industry."
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2 comments:
I can hardly contain my enthusiasm for any tool that could possibly help to get rid of the incompetent and vicious manager of the Marina Anne Butwell. She is one of the most petty and ridiculous people any of us have ever met - let start a petition to get her sorry face out of our lives so we can go about enjoying our boats instead of being treated like dirt
The general purpose of this blog is to point out management and operational deficiencies. We'd like to keep it to that, but we have been receiving a lot emails regarding specific management personnel.
We would like to focus on the problems and not the people. If we can identify the problems and become a large enough voice then the Port Authority will focus have to focus on the people and the management/staffing issues.
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