A New Season, same show.

The following is a response from one of our readers. We couldn't have said it better ourselves and feel it fitting to start this seasons blog off with sentiments many of us share:





"This forum has been born out of the frustration of hundreds of OHM boat slip renters who have experienced the exceptionally poor customer service provided by the OHM on site management.



For over 10 years even with a change in managers this staff is confrontational, disrespectful and rude to virtually every boat owner that has a question or a need for support. Draconian methods of administration enforcement such as access cards being blocked and ridiculous methods of slip registration terms are the tools that this management utilizes to alienate their client base.Everyone who has a year or more experience with the OHM management has a “you will not believe this” story about being abused by the OHM on site management and you could fill the Rogers Centre with people who have a profound dislike for the services provided.



How does this poor service persist?? It is very simple , the Port Authority the governing body for the OHM have little to no “position awareness” of the poor service and don’t understand the value of the OHM asset as a marina destination and money generator.



Add to this a union environment where yard staff cannot be terminated for poor service and or theft and you have the primordial soup for profound poor service.What should be done??



First the Board of the Port Authority needs to receive hundreds of formal complaints about the current OHM management, so let’s all deliver a united voice!



Second, the management needs to be replaced with new management from the private sector with deep and successful experience in marina management.The OHM represents a million dollar location with wonderful docks and a unique environment nestled within the Leslie Street Spit. Sadly this treasure is managed by perhaps Canada’s worst customer service on site marine management. Without the union job security blanket these people enjoy, they would not last a week in the private sector service industry."

Time to cut the Fat at OHM

Spring is upon us and we can only hope that the powers that be decide to do the right thing and cut the Fat from OHM on site management and get a lean team that can get the place cleaned up.

Its quite apparent from the early spring look see that bloated on site management has not got off their rear ends to have a look at the potholes and garbage everywhere.

Too many Chiefs not enough Indians we say. Donuts anyone? No thanks…we’d rather have the garbage picked up on the shoreline and around the docks.

Summer is coming..eventually.

We certainly hope management has had a chance to pontificate on what customer service is all about over the last few months. We've pointed out some basics on what needs to be done to run a decent service business.



We've also pointed out some glaring errors and shortfalls in how OHM is run.



There is certainly nowhere to go but up.



Given some recent reports filtering in which are about to become public. We will let the boating public judge for themselves.



Looking forward to summer.



John Boater