This blog has been created by concerned boaters who have witnessed the gradual, steady and consistent decline of Outer Harbour Marina over the course of more than a decade. Anyone who shares the same concerns is welcome to comment.
We want OHM to achieve a level of excellence in maintenance and management that its spectacular location merits but its current and past management seems incapable of delivering. We will attempt to be objective as possible in our comments.
We will not name names only point out management practices and shortcomings. When at all possible we will document with pictures. We all share a love for boating. That's why we are here. We have a very well located marina in a beautiful natural setting which is unfortunately run by an entrenched, hierarchical management team who could care less about anything remotely resembling positive customer service and adequate maintenance.
This blog hopes to point out the obvious flaws and short comings in management who in any other company setting would surely have been "reassigned" to non management and non front line tasks ages ago.
The hope is by pointing out the obvious as opposed to privately grumbling about all of the problems, that management will actually start managing OHM for the benefit of their customers.
We all spend a lot of money on this pastime we love called boating and we deserve to be treated accordingly by anyone working at OHM.
From the filthy bathrooms to the surly and arbitrary treatment we get from senior management at OHM we will expose it all in hope of provoking positive change from a management bureaucracy that has a service ethic which is remarkably similar to the old Soviet politburo.
OHM has deteriorated dramatically in terms of service and maintenance. Enough is enough. The Toronto Port Authority owes us better. Please post your comments or contact us directly at: ohmboaters@gmail.com
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