Pump out station often not working adequately? You bet. The topper was the last long weekend of this summer 2008.
Apparently, one of the two pump out stations broke down two weeks before the last long weekend of the summer. Of course nobody thought to get it fixed immediately as there was a "back up".
Well sure enough the long weekend rolls round and the "back up" pump out machine fails as well. Countless boaters pulled up to the pump out dock during the course of the long weekend to have their holding tanks pumped out as most were expecting guests etc for the long weekend, only to be told the BOTH pump out machines were broken.
Firstly, with professional and competent management, this never should have happened in the first place, especially on a long weekend. How hard is it to schedule repairs and service when you have TWO pump out stations?
Secondly, no notice at the front gate was given to boaters that the pump out station was out of order. Common courtesy would dictate that boaters be notified of the failure of this essential service as they enter the marina, so they can:
1. Make contingency arrangements to pump out at other marinas, BEFORE, their guests show up
2. Don't go through the time and trouble of embarking, going to the pump out dock, docking and then being told there is no essential service, only to have to return to their slip or make other last minute arrangements to have their holding tanks pumped out.
When if not the weekend, especially a long weekend are boaters of an 650 slip marina supposed to have this essential service performed? What was OHM management thinking or doing about this? Did they care? Not likely.
Having the BOTH pump out machines in an inoperable state during any weekend let alone a long weekend is completely unacceptable.
This is yet another example of the complete disregard and contempt OHM management has for their clients.
Of course not a single OHM management staffer was on site during the long weekend or ANY weekend for that matter, and the hapless summer students take flack for something that is completely beyond their control and totally out their area of responsibility.
3 comments:
What a crappy problem. I guess management doesn't give two craps!
Management could give two craps cause they could not even pump two craps on the long weekend. I was there...it was a shit show!
I think one of the managers got stuck in one of the pump out hoses, while this is where she belongs, it did create some nasty problems
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