It is apparent that marina management completely forgotten what it is that keeps the marine industry going. It isn’t the marina management or their competition. It isn’t the suppliers, surveyors, brokers, mechanics, technicians or yard workers who depend on the industry for whatever share of the business that happens to come their way.
It is the boat owners, because without the boat owners there would be no marine industry. There would be no marinas, no yard workers, no labor employed in maintaining, building, upgrading, docking and storing the boats.
Ultimately, the entire recreational boating infrastructure from new boat construction, to marinas, to sail makers, to accessory vendors, to all the miscellaneous labor associated with maintaining and upgrading boats is paid for by a large group of silent individuals.
Outer Harbor Marina management needs to remember it is the vast, silent, group of owners who pay for their salaries. Their money and their desire for recreation on the water: that’s what enables every last person employed at Outer Harbor Marina to be a part of the business of boats.
These owners neither have protection nor representation. But that can change very quickly. In our view is that in all matters relating to the aforementioned issues, the management of Outer Harbor Marina needs to remember who ultimately picks up the tab. Please clean up the marina. Please treat us with the respect we deserve. Please do your job.
The management owes this vast majority of owners, without whom there is no business, to care about us.
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7 comments:
It's about time somebody started something like this. Management of Outer harbour sucks
They are there from 8-4. They don't really have any love for the business. It's just a paycheck to management and it shows. A lot of the staff are great but management does not care.
This forum has been born out of the frustration of hundreds of OHM boat slip renters who have experienced the exceptionally poor customer service provided by the OHM on site management. For over 10 years even with a change in managers this staff is confrontational, disrespectful and rude to virtually every boat owner that has a question or a need for support. Draconian methods of administration enforcement such as access cards being blocked and ridiculous methods of slip registration terms are the tools that this management utilizes to alienate their client base. Everyone who has a year or more experience with the OHM management has a “you will not believe this” story about being abused by the OHM on site management and you could fill the Rogers Centre with people who have a profound dislike for the services provided.
How does this poor service persist?? It is very simple , the Port Authority the governing body for the OHM have little to no “position awareness” of the poor service and don’t understand the value of the OHM asset as a marina destination and money generator. Add to this a union environment where yard staff cannot be terminated for poor service and or theft and you have the primordial soup for profound poor service.
What should be done?? First the Board of the Port Authority needs to receive hundreds of formal complaints about the current OHM management, so let’s all deliver a united voice! Second, the management needs to be replaced with new management from the private sector with deep and successful experience in marina management.
The OHM represents a million dollar location with wonderful docks and a unique environment nestled within the Leslie Street Spit. Sadly this treasure is managed by perhaps Canada’s worst customer service on site marine management. Without the union job security blanket these people enjoy, they would not last a week in the private sector service industry.
Well said. The list of future blog posts is growing. Blocked Access cards will be posted. Also on the confrontaion front: We've recently recieved reports of boaters being threatened with slip termination when yard workers have been rude to boaters and the boaters have stood up for themselves.
Furthermore a boater recently informed us that when he went to file a complaint against a yard worker, the yard worker in question was in the office and told him to "remember, I'm the one running the crane when it comes to haul out time"...Nice, very nice...
When the boater told us this story days later he was still rattled and concerned about his boat. Needless to say, he is not going to store his boat at OHM in the winter
It is a shame we cannot openly discuss these issues with management
but we all know that if we raised any concerns with the office they would do everything in their power to make your life miserable. This group, Anne
Butwell in particular is a vindictive
and mean spirited person who will allow no room whatsoever for discussion about anything. She will simply arbitrarily make a rule and enforce the rule as SHE feels appropriate with no consideration for the people who pay her salary - we the boaters - This group of "management" would not last 2 days in the private sector and have their pedigree and/or union to hide behind. When your daddy is a big time councilor it seems you can be "shoe horned" into a job you have no ability to perform, and then act as if you are the leader of the free world with your hand on the button of the nukes to deploy against anyone who dare try to request fairness from you - isn't that right Annie?
How do these people get their jobs
anyway - they are rude and unable to show us on any level that we are customers - not pain in the ass scum - which is how we are treat by them -
Incidentally most of the summer staff are great - maybe one day the Port will wise up and hire management who understands how a business is supposed to be run, if they ever did they would probably be adding docks for more boaters rather than what seems to be an increasing number of empty docks aroun d the marina
Nothing will change I am sorry to say
these guys have iron clad job security, The OHM is an awesome marina with horrible management.
We have to live with it, I wish it was different.
The other marinas are run 1000% better but they do not have the dock or location quality of this facility
I have been at OHM for over 10 years and the management has gotten much worse but, as they would tell you in so many words..........take it or leave it. And we do
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